Refund policy

Offers, payment and returns

Effective 12 September 2026. Last reviewed 12 September 2026.

What is final, what is not, and what happens if an item is not what the photograph showed.

Most people who deal with us are selling to us, not buying from us, so this page is mostly about our offers and payments. The section on buying applies only if you buy an item from us by arrangement. This website does not sell anything.

1. When you sell to us

We pay you on collection, in full, by instant EFT to any South African bank account in your name. The transfer is made while we load.
We never pay cash. Our drivers do not carry cash and cannot make an exception at the door.
Once we have paid and loaded, the sale is final. We do not return the item or accept a repayment because you have changed your mind, found a better offer or found the item was worth more than you thought.
We do not deduct any fee from what we pay you. The amount we offer is the amount you receive.

2. Cancelling before collection

You may cancel at any time before we collect, for any reason, at no charge. A WhatsApp message is enough. Please tell us as soon as you know, so that we do not send a vehicle out for nothing.

3. If the item is not as described

If, on collection, the item differs from the photograph or description you gave us, we may make you a revised offer on the spot. You can accept or refuse it. If you refuse, we leave the item with you, we do not charge you for the visit, and neither side owes the other anything. We will not pressure you to accept a revised offer.

4. If you buy from us

From time to time we sell items we have bought. Those sales are made by arrangement, not through this website, and the following applies to them:

Everything we sell is second-hand and much of it is salvage. Before you buy, we tell you the condition of the item as we know it, including whether it is untested, not working or damaged. You buy it in that stated condition.
Your rights under the Consumer Protection Act 68 of 2008 are not affected. In particular, if an item turns out to have a defect that we did not tell you about and that you could not reasonably have seen, you may return it within six months of delivery for repair, replacement or a refund, as the Act provides. A defect we told you about, and which you accepted, is not a ground for return.
Refunds are paid to the account or card you paid from, within 7 working days of our accepting the return.
Sales to businesses and insurers are governed by the agreement or invoice terms for that sale.

5. How to raise a problem

WhatsApp 069 203 5435 or email offers@webuysalvagesa.co.za with the date of the collection or sale, what happened and, if you can, a photograph. We will come back to you within 2 working days. If we cannot resolve it, you may approach the National Consumer Commission or the courts, and nothing on this page limits any right the law gives you.